DIAMOND COIN JEWELS
At Your Service
Everything you need, whenever you need it
Frequently Asked Questions ?
How do I know which diamond is right for me?
Every diamond has its own characteristics. Our team can guide you through the key details, including the 4Cs, certification, size and overall appearance, to help you choose a piece that feels right for you.
Are your diamonds natural or lab-grown?
We offer both natural and lab-grown diamonds. The diamond type is clearly stated in the product information, along with its relevant certification.
Does every diamond come with a certificate?
Where certification is applicable, the relevant certificate and documentation are provided with the piece. You can learn more in our Certificate & Authenticity section.
Can I see a piece before purchasing?
Yes. If you’d like to see a piece or discuss it before purchasing, contact our team and we’ll guide you through the available options.
Can I request a different size or modification?
Certain pieces may be available in different sizes or with specific modifications. Contact our team before placing your order and we’ll guide you through the available sizing and modification options.
Do you create custom jewellery?
Yes. We offer custom jewellery services for customers looking to create something more personal. Visit our Build Here section to begin creating your custom piece. Contact us to discuss your idea and requirements, and our team will guide you through the available options.
How long will my order take to arrive?
Delivery times depend on the jewellery and its destination. For current delivery information, please see our Shipping & Delivery section.
What if I have a question that isn't answered here?
We’re happy to help. Contact our team and we’ll assist you with your question.
Shipping & Delivery
SHIPPING & DELIVERY
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Delivery within the UAE
We currently offer delivery across the UAE. Orders are generally delivered within approximately one week of order confirmation. Delivery times are estimates only and may vary depending on product availability, customisation, payment confirmation, delivery location, or other circumstances affecting the order.
We currently offer delivery across the UAE. Orders are generally delivered within approximately one week of order confirmation. Delivery times are estimates only and may vary depending on product availability, customisation, payment confirmation, delivery location, or other circumstances affecting the order.
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Delivery Charges
Delivery within the UAE is currently free of charge. Any applicable charges for special delivery arrangements or services outside our standard UAE delivery service will be communicated before the arrangement is confirmed.
Delivery within the UAE is currently free of charge. Any applicable charges for special delivery arrangements or services outside our standard UAE delivery service will be communicated before the arrangement is confirmed.
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Delivery Outside the UAE
We currently focus on deliveries within the UAE. If you require delivery outside the UAE, please contact us before placing your order. Availability, delivery arrangements and applicable charges will depend on the destination and the nature of the order.
We currently focus on deliveries within the UAE. If you require delivery outside the UAE, please contact us before placing your order. Availability, delivery arrangements and applicable charges will depend on the destination and the nature of the order.
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Receiving Your Order
For security and verification purposes, valid identification may be required upon delivery. The recipient may also be required to confirm receipt of the order.
For security and verification purposes, valid identification may be required upon delivery. The recipient may also be required to confirm receipt of the order.
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If You Are Unavailable
If no authorised recipient is available to receive the order, delivery may not be completed and the shipment may be returned to our base or delivery partner. Our team may then contact you to arrange a further delivery attempt. Any applicable redelivery charges will be communicated before the redelivery is arranged.
If no authorised recipient is available to receive the order, delivery may not be completed and the shipment may be returned to our base or delivery partner. Our team may then contact you to arrange a further delivery attempt. Any applicable redelivery charges will be communicated before the redelivery is arranged.
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Important
Any delivery timeframe provided by DiamondCoinJewels is an estimate unless a specific timeframe has been expressly confirmed for your individual order. Delivery may be affected by product availability, customisation, payment confirmation, destination, courier operations, or circumstances outside our reasonable control.
Any delivery timeframe provided by DiamondCoinJewels is an estimate unless a specific timeframe has been expressly confirmed for your individual order. Delivery may be affected by product availability, customisation, payment confirmation, destination, courier operations, or circumstances outside our reasonable control.
If you have any questions regarding delivery arrangements, please contact our team before placing your order.
Returns, Refunds & Replacements
RETURNS, REFUNDS & REPLACEMENTS
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Our Return Window
As a voluntary change-of-mind return policy, eligible standard jewellery purchases may be returned within 7 days of delivery, subject to the conditions of this policy and applicable UAE law.
To be considered for a change-of-mind return, the jewellery must be unworn, undamaged, unaltered and in its original condition, together with its original packaging, certificates and accompanying documentation.
All requested returns are subject to inspection and approval before any refund or other resolution is confirmed.
This voluntary return policy does not affect any mandatory consumer rights or remedies that apply under UAE law.
To be considered for a change-of-mind return, the jewellery must be unworn, undamaged, unaltered and in its original condition, together with its original packaging, certificates and accompanying documentation.
All requested returns are subject to inspection and approval before any refund or other resolution is confirmed.
This voluntary return policy does not affect any mandatory consumer rights or remedies that apply under UAE law.
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Delivery Damage or Defects
Please inspect your jewellery upon delivery. If your piece appears damaged or you identify a defect or issue with the product, please contact us as soon as reasonably possible so that the matter can be assessed.
Where a defect, damage or non-conformity is established, the applicable remedy will be determined in accordance with the circumstances of the case and applicable UAE law.
Where a defect, damage or non-conformity is established, the applicable remedy will be determined in accordance with the circumstances of the case and applicable UAE law.
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Resizing & Diamond Upgrades
If your jewellery requires resizing, please contact our team. Any resizing request will be assessed based on the design, construction and condition of the piece, and the available options will be communicated accordingly.
Voluntary requests to change the diamond size, specification or other features of a purchased piece are subject to availability and may involve the additional cost of the replacement diamond, materials, workmanship and applicable service charges.
Any such voluntary upgrade or alteration is separate from remedies that may apply under applicable UAE law.
Voluntary requests to change the diamond size, specification or other features of a purchased piece are subject to availability and may involve the additional cost of the replacement diamond, materials, workmanship and applicable service charges.
Any such voluntary upgrade or alteration is separate from remedies that may apply under applicable UAE law.
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Irreparable Damage
Where a jewellery piece is assessed as damaged or defective and cannot reasonably be repaired or replaced, DiamondCoinJewels will determine the appropriate resolution in accordance with the circumstances and applicable UAE law.
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Replacement of Damaged Diamonds or Jewellery
Where a replacement is appropriate, the replacement diamond, component or jewellery piece will be determined based on the circumstances of the case, the original specifications and applicable UAE requirements.
If a customer voluntarily requests an alternative of greater value or a different specification, any applicable price difference and service charges will be communicated before proceeding.
If a customer voluntarily requests an alternative of greater value or a different specification, any applicable price difference and service charges will be communicated before proceeding.
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Custom & Personalised Jewellery
Custom and personalised jewellery is created specifically according to the customer’s requirements and specifications.
Where applicable, customers may be provided an opportunity to review the design, confirm specifications, or attend a try-on or in-person consultation before final production. Depending on the piece, a visit may be required to confirm sizing, design or other specifications.
Because custom and personalised pieces are produced specifically for the customer, they are not eligible for change-of-mind returns once production has begun, subject to applicable UAE law.
This restriction does not affect any mandatory rights or remedies that may apply where the product is defective, damaged or does not conform to the specifications agreed with the customer.
Any voluntary changes requested after production has begun may be subject to additional costs and may require a revised production arrangement.
Where applicable, customers may be provided an opportunity to review the design, confirm specifications, or attend a try-on or in-person consultation before final production. Depending on the piece, a visit may be required to confirm sizing, design or other specifications.
Because custom and personalised pieces are produced specifically for the customer, they are not eligible for change-of-mind returns once production has begun, subject to applicable UAE law.
This restriction does not affect any mandatory rights or remedies that may apply where the product is defective, damaged or does not conform to the specifications agreed with the customer.
Any voluntary changes requested after production has begun may be subject to additional costs and may require a revised production arrangement.
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Refunds
Where a refund is approved, it will normally be processed by bank transfer to the customer’s nominated bank account, unless another method is required or appropriate under applicable law or payment-processing requirements.
Processing times may vary depending on the applicable banking and payment-processing procedures.
Processing times may vary depending on the applicable banking and payment-processing procedures.
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Return Collection
For returns approved under this policy, DiamondCoinJewels will provide the applicable return collection arrangements.
Where applicable law requires DiamondCoinJewels to bear return or related costs because of a confirmed defect, damage or non-conformity attributable to the product or our service, such costs will be handled accordingly.
For other approved change-of-mind returns, any applicable return or collection charges will be communicated before the return is arranged.
Where applicable law requires DiamondCoinJewels to bear return or related costs because of a confirmed defect, damage or non-conformity attributable to the product or our service, such costs will be handled accordingly.
For other approved change-of-mind returns, any applicable return or collection charges will be communicated before the return is arranged.
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Inspection
All returned jewellery is subject to inspection to verify its condition, authenticity, accompanying documentation and compliance with the applicable return conditions. The outcome of the inspection will determine the applicable resolution, subject always to mandatory rights and remedies under UAE law.
Jewellery Care Guide
CARE GUIDE
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Everyday Wear
Treat your jewellery with care. We recommend removing it before sleeping, exercising, swimming, bathing, or engaging in activities that may expose it to unnecessary impact, pressure or harsh substances.
Treat your jewellery with care. We recommend removing it before sleeping, exercising, swimming, bathing, or engaging in activities that may expose it to unnecessary impact, pressure or harsh substances.
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Cleaning
Gently clean your jewellery with a soft, lint-free cloth. For routine cleaning, you may use lukewarm water, mild soap and a soft brush where appropriate for the piece. Dry thoroughly with a soft cloth.
Avoid abrasive cleaners, strong chemicals and cleaning methods that may damage the metal, stone or setting.
Gently clean your jewellery with a soft, lint-free cloth. For routine cleaning, you may use lukewarm water, mild soap and a soft brush where appropriate for the piece. Dry thoroughly with a soft cloth.
Avoid abrasive cleaners, strong chemicals and cleaning methods that may damage the metal, stone or setting.
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Storage
Keep each piece in its original box or a soft-lined jewellery pouch. Store pieces separately to help minimise scratching, contact between jewellery and unnecessary pressure on stones or settings.
Keep each piece in its original box or a soft-lined jewellery pouch. Store pieces separately to help minimise scratching, contact between jewellery and unnecessary pressure on stones or settings.
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What to Avoid
Keep your jewellery away from perfumes, cosmetics, chlorine, household chemicals and other substances that may affect the metal, finish or stones. Avoid unnecessary impact, pressure or contact with hard surfaces, particularly around stones and settings.
Keep your jewellery away from perfumes, cosmetics, chlorine, household chemicals and other substances that may affect the metal, finish or stones. Avoid unnecessary impact, pressure or contact with hard surfaces, particularly around stones and settings.
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Professional Care
For professional cleaning, inspection, resizing or repairs, please contact our team. For valuable or frequently worn pieces, periodic professional inspection may help identify signs of wear or movement in the setting before they become more significant.
For professional cleaning, inspection, resizing or repairs, please contact our team. For valuable or frequently worn pieces, periodic professional inspection may help identify signs of wear or movement in the setting before they become more significant.
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Important
Jewellery may be affected by normal wear, accidental impact, exposure to chemicals and improper handling or care. The appropriate care method may also vary depending on the specific metal, stone, setting and design of the piece.
Jewellery may be affected by normal wear, accidental impact, exposure to chemicals and improper handling or care. The appropriate care method may also vary depending on the specific metal, stone, setting and design of the piece.
Certificate & Authencity
CERTIFICATE & AUTHENTICITY
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Diamond Certification
Diamonds supplied with our jewellery may be accompanied by an IGI certificate, providing independent documentation of the diamond’s stated characteristics and grading, where applicable.
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DiamondCoinJewels Certificate
Where provided, each piece is accompanied by a DiamondCoinJewels certificate documenting relevant details of the jewellery supplied by us.
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Authenticity
DiamondCoinJewels supplies jewellery represented as authentic and as described at the time of purchase. Each item is subject to our inspection and documentation procedures before delivery.
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Your Documentation
Your certificates and accompanying documentation, where applicable, are provided with your jewellery. Please keep them safely, as they may be required for future services, returns, warranty-related requests or other assistance.
Exchange, Repairs & Buybacks
EXCHANGE, REPAIRS & BUY-BACK
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Exchange Within 7 Days
As a voluntary exchange policy, eligible standard jewellery purchases may be exchanged within 7 days of delivery, subject to the conditions of this policy and applicable UAE law.
The jewellery must be unworn, undamaged and unaltered, with its original packaging, certificates and accompanying documentation. All exchanges are subject to inspection and approval by DiamondCoinJewels.
For an approved exchange, you may select another eligible piece. Where the replacement piece has a lower value, the applicable difference may be refunded. Where the replacement piece has a higher value, the applicable difference will be payable by you before the exchange is completed.
There is currently no exchange fee for eligible exchanges under this policy.
The jewellery must be unworn, undamaged and unaltered, with its original packaging, certificates and accompanying documentation. All exchanges are subject to inspection and approval by DiamondCoinJewels.
For an approved exchange, you may select another eligible piece. Where the replacement piece has a lower value, the applicable difference may be refunded. Where the replacement piece has a higher value, the applicable difference will be payable by you before the exchange is completed.
There is currently no exchange fee for eligible exchanges under this policy.
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Buy-Back After 7 Days
After the 7-day exchange period, jewellery may be considered for buy-back by DiamondCoinJewels, subject to our assessment and acceptance of the piece.
The buy-back value is determined by DiamondCoinJewels on the day of the transaction, taking into consideration factors such as the applicable gold value, diamond characteristics, jewellery condition, design, weight and other relevant factors.
Buy-back values are determined by DiamondCoinJewels and are not represented as live trading, exchange or market prices.
Jewellery originally purchased from DiamondCoinJewels may be considered for a preferential buy-back value, subject to presentation and verification of the relevant DiamondCoinJewels and diamond certificates.
Jewellery purchased elsewhere may also be considered for buy-back. Such jewellery is subject to our assessment and the buy-back value determined by DiamondCoinJewels at the time of the transaction.
The buy-back value is determined by DiamondCoinJewels on the day of the transaction, taking into consideration factors such as the applicable gold value, diamond characteristics, jewellery condition, design, weight and other relevant factors.
Buy-back values are determined by DiamondCoinJewels and are not represented as live trading, exchange or market prices.
Jewellery originally purchased from DiamondCoinJewels may be considered for a preferential buy-back value, subject to presentation and verification of the relevant DiamondCoinJewels and diamond certificates.
Jewellery purchased elsewhere may also be considered for buy-back. Such jewellery is subject to our assessment and the buy-back value determined by DiamondCoinJewels at the time of the transaction.
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Buy-Back In Store
Buy-back transactions are available in store only. Payment method and transaction requirements may vary depending on the transaction and applicable requirements.
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Repairs
Repairs for DiamondCoinJewels jewellery may be provided at no service charge where the repair is covered under our applicable service policy. Each piece will be assessed before any repair is undertaken.
Where a repair is requested outside the applicable service policy, any applicable charges will be communicated before the repair proceeds.
Where a repair is requested outside the applicable service policy, any applicable charges will be communicated before the repair proceeds.
Only A Touch Away From You
From delivery and care to certificates and after-sales services, we’re here to make owning your jewellery as effortless as choosing it.